mari44 Privacy Policy

1. Introduction

This Privacy Policy is issued by mari44, an online casino and sports betting platform operating under international licensing. This policy describes our commitment to protecting your personal information as a user of our website at mari44.onl and all related services.

By registering an account or using any part of our platform, you are considered to have read, understood and agreed to the provisions contained in this Privacy Policy. If you do not agree with any part of this policy, we ask that you do not continue using the platform.

We encourage you to read this entire document carefully. If you have any questions, our support team is available via 24/7 live chat in Malay and English.

2. Information We Collect

In operating our platform, mari44 collects the following categories of information:

• Personal identification information: Full name, date of birth, identification card number (MyKad) or passport, gender and nationality — collected during the account registration and identity verification process.
• Contact information: Email address, mobile phone number and current residential address — used for communication, transaction verification and account security purposes.
• Financial information: e-wallet details (such as Touch 'n Go eWallet and Boost), bank account numbers for FPX and DuitNow transactions, and records of deposits and withdrawals on the platform.
• Technical data: IP address, web browser type, device type, operating system and login session data — collected automatically for security and service improvement purposes.
• Game activity data: Betting records, transaction history on the platform, game preferences and play session duration — used for compliance, dispute resolution and VIP programme purposes.
• Communication information: The content of your correspondence with our support team via live chat or email, retained for record-keeping and service improvement purposes.

3. Purpose of Use of Information

The personal information we collect is used exclusively for legitimate and necessary purposes in operating the mari44 platform:

• To verify your identity during registration and the Know Your Customer (KYC) process in compliance with international licensing requirements.
• To process deposits and withdrawals securely through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• To ensure your account security and detect any suspicious activity or unauthorised access.
• To provide effective customer support and resolve any complaints or enquiries accurately.
• To send important notifications relating to your account, promotions and policy updates — with your consent.
• To fulfil legal and compliance obligations under the international licensing framework we operate under.
• To improve the user experience, develop new features and analyse platform usage patterns in aggregate.

4. Sharing Information with Third Parties

The core principle of mari44 is that we do not sell or trade your personal information. However, there are limited situations where we may share information with certain parties:

• Payment service providers: Transaction information is shared with payment processors we work with — such as e-wallet providers and banks — solely to process your financial transactions.
• Technical service providers: Third parties who assist us with server hosting, data processing and cybersecurity — all subject to strict confidentiality agreements.
• Regulatory bodies and law enforcement: When required by law or by direction of a lawful authority, we will disclose the necessary information in accordance with proper procedures.
• Game testing providers: The minimum technical data required to ensure game integrity and RNG (Random Number Generator) compliance with international standards.

In all cases of data sharing above, we ensure that only the information that is genuinely necessary is disclosed, and the receiving parties are subject to confidentiality obligations equivalent to our own standards.

5. Data Security and Protection

mari44 invests seriously in security infrastructure to ensure your personal information is always protected. The security measures we implement include:

• 256-bit SSL data encryption on all pages and communications between your browser and our servers.
• Password storage using irreversible cryptographic hashing algorithms — we do not store passwords in plain text.
• Two-factor authentication (2FA) available for all user accounts as an additional layer of protection during login.
• Continuous system monitoring by our security team to detect and respond to any cyber threats.
• Strict internal access controls — only staff with specific authorisation may access user data based on their job requirements.
• Regular data backups to separate secure locations to ensure service continuity.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role — make sure your account password is strong, unique and not shared with anyone.

6. Cookies and Tracking Technologies

The mari44 platform uses cookies and similar tracking technologies to improve the user experience and analyse platform usage. There are several types of cookies we use:

• Session cookies: Required to maintain your login session and ensure the platform functions correctly. These cookies are deleted automatically when you close your web browser.
• Preference cookies: Store your personal settings such as language preference and display preferences for a more convenient experience on your next visit.
• Analytics cookies: Help us understand how users interact with the platform — this data is collected in aggregate and does not identify individuals personally.
• Security cookies: Used to detect suspicious login activity and protect your account from unauthorised access.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of our platform. By continuing to use our platform, you agree to the use of cookies as described here.

7. Your Rights as a User

As a mari44 user, you have the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

• Right of access: You may request a copy of the personal information we hold about you at any time.
• Right to rectification: If any information is inaccurate or out of date, you have the right to request a correction.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data — subject to legal obligations that require us to retain certain records.
• Right to withdraw consent: You may withdraw consent to receive marketing communications at any time by contacting our support team.
• Right to data portability: You may request your data in a machine-readable format for transfer to another platform, where this is technically possible.
• Right to object: You have the right to object to the processing of your data for certain non-mandatory purposes.

To exercise any of the above rights, please contact our support team via 24/7 live chat or send your request to our support email. We will process your request within a reasonable timeframe.

8. Data Storage and Retention Period

Your personal information is stored on secure servers. We retain your data for as long as your account is active or for as long as necessary to provide services to you. Once an account is closed, we will delete or anonymise your personal data, except where:

• There is a legal or regulatory obligation requiring us to retain certain records for a specified period of time.
• Data is still needed to resolve any pending disputes or authority inquiries.
• We are required to maintain financial records for internal audit or licensing compliance purposes.

Data that is no longer needed will be disposed of securely and irreversibly, in accordance with our established data deletion procedures.

9. Changes to This Privacy Policy

mari44 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our services, legal requirements or industry best practices. We will notify you of any material changes through:

• Notifications displayed prominently on our website.
• Email notifications sent to the email address registered to your account.
• Updates to the "Effective" date at the top of this document.

We encourage you to review this page periodically. Continued use of our platform after any changes are published means you agree to the updated version of the Privacy Policy.

10. How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, the mari44 team is always ready to assist:

• Live chat: Available 24 hours a day, 7 days a week in Malay and English — the fastest way to get an immediate response.
• Support email: [email protected] — for written requests that require documentation or follow-up.

We are committed to taking every inquiry seriously and providing clear, helpful responses within a reasonable timeframe.